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NCLHD Accreditation 2020 Summer Webinar Series

In lieu of holding the Annual Skills-Building Workshop this year, we are holding a series of 1.5-hour webinars that health departments can register to attend.The webinars will be held in June, July and August. More details will be available soon.

We are Recruiting New Site Visitors

The NCLHD Accreditation Program is recruiting a new cohort of Site Visitors. Learn more at Please share this with relevant staff such as those who would qualify for the Public Health Nursing role as well as your Board of Health members!

NCLHD Accreditation Annual Update Webinar Archive Available

The 2020 NCLHD Accreditation Annual Update Webinar was held on January 21. The webinar provided updates on changes made to the NCLHD Accreditation Dashboard and to the Operational Guidelines, as well as an overview of the plan for systematically reviewing accreditation activities.  You can view the archived recording and download the slides from our website.

Bi-Annual NCLHD Accreditation Dashboard Webinar Registration now open

Two times a year the NCLHD Accreditation Program offers a webinar on the use of the dashboard for evidence submission and review. The webinar is appropriate for all types of users. There is no fee to join the webinar; however, registration is required. The next webinar is April 21 from 10—11 a.m. Register now.

Accreditation 101: New Agency Accreditation Coordinator Training Registration now open

The spring 2020 Accreditation 101: New Agency Accreditation Coordinator Training will be held on April 23 from 9 a.m. – 4 p.m. at the Renaissance Computing Institute (RENCI), 100 Europa Drive, Chapel Hill N.C. The registration fee is $60. Register now.

The New AAC training is an interactive training that provides an orientation to the accreditation process, an overview of the online dashboard for evidence review and submission, and tips for being a successful AAC. This training is for new AACs, co-AACs and back-up AACs. The fall 2020 New AAC training will be held on Tuesday September 15 prior to the NCPHA Fall Educational Conference in Wilmington. More details will be available soon.


Accreditation in Action

Do you have a QI/QA policy to share? Do you have by-laws specifically for the Advisory Committee on Health?

These are some of the recent questions have been asked in Teams. If you haven’t visited for a while, check it out to see if you have any resources to share.  If you don’t have access to Teams, please email us at

Is your AAC Contact Information up to Date?

We keep a list of the AACs and their contact information posted on our website. This list is updated monthly; please check it out to make sure that the contact information that we have for your county is correct. If not, please email us at

NCLHDA Dashboard Tips and Tricks – Date Setting Option

You don’t have to use the start and end dates for activities in the dashboard unless you want to use the email notification system. However, if you do want to use the dates, you have the option of having a “mass date” set in your dashboard where all of the activities will be set to the same start and end date.  If you would like your dates set, please contact us at and let us know what start and end date you want used and we will set it up with the vendor.


Key Dates

Bi-Annual NCLHD Accreditation Dashboard Webinar: April 21, 2020, 10 – 11 a.m. Webinar. There is no fee, however, registration is required. Register now.

Accreditation 101: New Agency Accreditation Coordinator Training: April 23, 2020, 9 a.m. – 4 p.m., Renaissance Computing Institute (RENCI), 100 Europa Drive, Chapel Hill, N.C.  Register now.

NCLHD Accreditation Board meeting: May 8, 2020 9:30 a.m. – 1:30 p.m. North Carolina Division of Public Health, 5506 Six Forks Rd., Raleigh NC, in the Cardinal room.


Tips and Tricks for Accreditation Success: Stories From the Field

Wake County Human Services – Public Health and Environmental Health Divisions: Engaging the Board of Health in a Mock Site Visit
According to Pendora Lundy, AAC:

The Wake County Health Department solicited help from our Board of Health members to conduct a mock site visit of our seven facilities prior to our fall 2019 site visit. To help prepare for the mock site visit, I developed a workbook to facilitate the walkthroughs. The workbook consisted of the visual observations worksheet which described what the site visitors will be looking for, any findings from the previous site visit to ensure that improvements were implemented, a list of possible questions that were found in the HDSAI Interpretation Document, and a tour schedule. The tour schedule dictated who the tour guides would be, the note takers, General Services Administration representatives and the location of our seven sites. The board members came with a vast knowledge of their county and different subject matter knowledge and passions as it pertained to labs, water quality, customer service, etc. Thanks to the Statewide Program for Infection Control and Epidemiology (SPICE) for offering the free Environmental Assessment video, we viewed the video prior to the mock visit, and it allowed us to look through a different lens as we walked through our clinics, labs and pharmacy. After the walkthroughs were completed, we received feedback from the Board members, which I compiled then debriefed with all our facility managers on the recommended improvements. Two months later, I conducted a smaller scaled mock site visit follow up to ensure implementation of recommended changes.

Conducting the mock site visit allowed us to feel better prepared for our actual site visit. In addition, it provided an opportunity for relationship building between the board members and staff. It also provided board members with a different view of our health department and allowed them to see first-hand some of the changes that had been proposed at board meetings over the previous years.

For more information contact Pendora Lundy at


We Want to Hear From You

Share your tips and tricks for accreditation success with other local health departments across the state. If you have a tip or trick that you would like to share, send a summary -no more than 500 words including the activity addressed and any lessons learned. Please send your submission to Stories will be shared via these monthly highlights.

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