Report a Complaint
Please note that complaints about sanitation, masks/social distancing, or health code violations and places of business should be addressed with your local health department – this form is only for complaints regarding accredited North Carolina Health Departments and their direct services.
Reporting a Complaint Against an Accredited Health Department
Anyone may report a complaint against an accredited health department specific to Accreditation Standards and Activities. Complaints can be submitted to the NCLHD Accreditation Program to be reviewed by the NCLHD Accreditation Board. Complaints must be specific to accreditation Standards and Activities; we do not accept general complaints about a health department.
The NCLHD Accreditation Program has a reliable accreditation process in place; however, we understand that there may be concerns about issues not apparent in our process. The NCLHD Accreditation Board will document and investigate complaints/allegations received against currently accredited local health departments that relate to accreditation Standards and Activities.
The purpose of the investigation process is to determine whether the accredited local health department complained against is in violation of NCLHD Accreditation Standards or any defined conditions of participation in the program.
To learn more about how complaints against a health department are addressed, review the NCLHDA Process Operational Guidelines (pdf) section on Complaints Against an Accredited Department (page 10) and the section on Revocation Response in Appendix 7 (page 24).
Complaints can be submitted via the online complaint form below, email or mail. Anonymous complaints will not be accepted; all complaints must contain the information noted below.
Report a Complaint
Report a Complaint
Do you have a complaint or concern about an accredited health department related to Standards or Activities of the NCLHD Accreditation Program?
Please note that complaints about health code violations and places of business should be addressed with your local health department – this form is only for complaints regarding accredited North Carolina Health Departments.
Submit a complaint using one of the following methods:
Please Note: All of the information listed below must be included. Anonymous complaints will not be accepted.
- Name of the health department that is the subject of the complaint.
- The complainant’s name, address, email and phone number.
- A brief description of the incident and the names of any witnesses, staff or others involved.
NCLHD Accreditation Board
North Carolina Institute for Public Health
221 Rosenau Hall
Campus Box 8165
Chapel Hill, NC 27599
- Name of the health department that is the subject of the complaint.
- The complainant’s name, address, email and phone number.
- A brief description of the incident and the names of any witnesses, staff or others involved.